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Debit Orders

  • Our Expert Analysis on Combatting Debit Order Abuse

This paper positions the work of the mavericks, mobilisers and mentors that set out to thoroughly understand and solve some of the painpoints in the debit order sphere. The journey thus far required full transparency and accountability of various stakeholders as well as a holistic, integrated and cross-sectoral approach. The outcomes and impact of these changemakers lead to the creation and implementation of agile and responsive practices that consistently mitigate criminal activities, while minimising problematic consumer behaviour.

PASA - Combatting Debit Order Abuse

    • Thembeka - Honour your Debit Order


    Most consumers agree that debit orders are a convenient way to make payments.  But, the debit order system has had a number of challenges over the last couple of years and PASA, with the payments industry, has been working hard to make the system more efficient.  Currently, we are busy exploring improved ways to protect you from unauthorized debit orders as well as to help you better understand your rights and obligations regarding debit orders.
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    EFT Debits

    • What is a debit order?

    • What is the difference between a debit order and a stop order?

    • What is the difference between a debit order and an early debit order (EDO)?

    • Can I dispute an unauthorised debit to my account?

    • What are the rules relating to Debit Orders mandated by Voice Recording?

    • How do I dispute a debit order transaction?

    • Under what circumstances may I dispute a debit against my account?

    • Is there a fixed timeline in which to dispute a debit order transaction?

    • Can I cancel a Debit Order in its entirety?

    • What is my responsibility with respect to debit order mandates granted?

    • There is a debit against my account, but I do not recognise the source. How can I determine the originator or beneficiary?

    • What is an “unpaid” debit order?

    • How can I prevent paying penalty fees for a rejected or unpaid Debit Order on my account?


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